Shipping Policy

Effective Date: August 26, 2026

1. Order Processing Time

We commit to processing and preparing your order for shipment within 1-3 business days after receiving your order and payment confirmation. For customized products or large-volume orders, processing time may be extended, and we will inform you of the specific delivery schedule upon order confirmation.

2. Shipping Methods

We offer multiple shipping methods to meet different customer needs. For domestic orders within China, we primarily use reputable courier services such as SF Express and Deppon Logistics. For international orders, we partner with global logistics providers including DHL, FedEx, and UPS to ensure safe and fast delivery worldwide. You may select your preferred shipping method during checkout or contact our sales team for recommendations.

3. Shipping Costs

Shipping costs are calculated based on the weight, volume, destination, and selected shipping method of your order. For qualifying large orders, we may offer free shipping. Specific shipping costs will be clearly communicated during order confirmation and listed separately on the invoice.

4. International Shipping

For international orders, customers are responsible for customs duties, value-added taxes, and other import fees incurred in the destination country or region. We will assist in providing necessary customs documents and product certification materials. Some countries or regions may have import restrictions; please confirm relevant regulatory requirements before placing your order.

5. Shipment Tracking

Once your order ships, we will send you tracking information via email, including the tracking number and logistics company contact details. You can track your shipment status in real-time through the logistics company's official website or customer service hotline.

6. Delivery Confirmation

Upon delivery, please promptly inspect the packaging for damage and confirm the product quantity and model before signing for receipt. If you discover damaged packaging or missing products, please immediately contact the logistics company and our customer service team so we can address the issue promptly. For issues discovered after signing, please refer to our Return Policy.

7. Shipping Delays

While we work with reliable logistics partners, shipping delays may occur due to force majeure factors such as weather conditions, customs inspections, or holidays. In the event of delays, we will communicate with you promptly and assist in resolving the situation. Shenzhen Waytronic Electronics Co., Ltd is not liable for delays caused by force majeure.

8. Cargo Insurance

For high-value orders, we recommend purchasing cargo insurance to reduce shipping risks. Insurance fees are calculated separately based on cargo value and shipping method. For more information, please contact our sales team.

This shipping policy applies to all orders placed through wtsoundic.com. Shenzhen Waytronic Electronics Co., Ltd reserves the right to modify this policy at any time. Revised policies will be posted on the website and take effect immediately.